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Soft play equipment is used to create a structured, stimulating, and safe play environment for children, typically from infancy through five years of age. The active play provided by our soft play equipment will allow the opportunity for your little ones to safely explore, while socializing, learning, and developing their motor skills.
We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at prizepackagesevents@gmail.com. Cancellations 7 business days or more prior to the event date will receive a full refund of deposit. Cancellations less than 7 business days prior to event date will result in the loss of your deposit. If you do not receive a response via email within 24 hours, please call or text us at 832-975-0202.
We deliver, set-up and breakdown play equipment. We arrive approximately 1 hour before event and set up play area. Our set-up and breakdown of equipment will take about 30 minutes; this is not included in your reserved time. Please take this into account when hosting at a venue. Also ensure easy access to the venue for unloading and loading of equipment. Any restrictions (i.e. lack of parking, stairs) must be communicated prior to event. Failure to do so may result in delay in set up or additional fees.
If you are hosting an outdoor event you assume ALL weather-related risks. However, “BEFORE SET UP” if it should rain, we will work with you on a solution BEFORE setting up. Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit to reschedule your rental for a future date within the next year and we will work with you to rebook upon availability on our schedule.
Please note: Once Prize Packages Events has fully set up all equipment and your event time has started, a refund WILL NOT be issued.
Every piece of Soft Play Equipment is cleaned and sanitized thoroughly after each party. We also do one last wipe down after set up. We clean and sanitize the equipment with a disinfectant antibacterial product and have several sets of the pool balls so we are never using the same balls without sanitizing.
Yes. However, we do point out that it is the renter’s responsibility to ensure that there is a responsible and suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. Prize Packages Liability Waiver and Rules form will need to be signed and returned via email BEFORE your reservation is confirmed.
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