Question 1

What is soft play?

Accepted Answer

Soft play equipment is used to create a structured, stimulating, and safe play environment for children, typically from infancy through five years of age.  The active play provided by our soft play equipment will allow the opportunity for your little ones to safely explore, while socializing, learning, and developing their motor skills.

Question 2

What areas do you service?

Accepted Answer

We service Spring, TX and surrounding areas.  The first 10 miles are on us! Additional delivery fees will be incurred outside of our 10 mile service area.

Question 3

Do you set up outdoors?

Accepted Answer

Absolutely! As long as the weather permits, we will set up outside for any event. We do ask that you keep the equipment in a shaded area where the equipment won’t get too hot for your little ones.  We will not set up over uneven surfaces to ensure the safety of the children playing.

Question 4

Do you offer additional time?

Accepted Answer

We do! It is $100.00 per extra hour.

Question 5

Are your rentals available for pick up?

Accepted Answer

So sorry! We do not offer pick up.

Question 6

Are there any rules?

Accepted Answer

Yes (bummer, we know!) Our main rules are: Ages 0-5 ONLY, No Shoes, No Food or Drinks, No Sharp Objects,  No Paint/Glitter/Water/Liquids, No Leaning Against Gates. Additional rules will be listed on your contract.

Question 7

What if I need to cancel?

Accepted Answer

We hope you don't have to cancel all the fun, but we understand things happen in life. Should you need to cancel your reservation, please be sure to notify us as soon as possible at prizepackagesevents@gmail.com. Cancellations 7 business days or more prior to the event date will receive a full refund of deposit. Cancellations less than 7 business days prior to event date will result in the loss of your deposit. If you do not receive a response via email within 24 hours, please call or text us at 832-975-0202.

Question 8

How does delivery & set up work?

Accepted Answer

We deliver, set-up and breakdown play equipment. We arrive approximately 1 hour before event and set up play area. Our set-up and breakdown of equipment will take about 30 minutes; this is not included in your reserved time. Please take this into account when hosting at a venue. Also ensure easy access to the venue for unloading and loading of equipment. Any restrictions (i.e. lack of parking, stairs) must be communicated prior to event. Failure to do so may result in delay in set up or additional fees.

Question 9

What if it rains?

Accepted Answer

If you are hosting an outdoor event you assume ALL weather-related risks.  However, “BEFORE SET UP” if it should rain, we will work with you on a solution BEFORE setting up.  Deposits are non refundable for weather related cancellations, you may however, use your deposit as credit to reschedule your rental for a future date within the next year and we will work with you to rebook upon availability on our schedule.
Please note: Once Prize Packages Events has fully set up all equipment and your event time has started, a refund WILL NOT be issued.

Question 10

How often do you clean your equipment?

Accepted Answer

Every piece of Soft Play Equipment is cleaned and sanitized thoroughly after each party. We also do one last wipe down after set up. We clean and sanitize the equipment with a disinfectant antibacterial product and have several sets of the pool balls so we are never using the same balls without sanitizing.

Question 11

Do you have insurance?

Accepted Answer

Yes. However, we do point out that it is the renter’s responsibility to ensure that there is a responsible and suitable adult supervision of the equipment and those using it, at all times. Please always consider the appropriate ratio of children on the equipment to the number of adult supervisors assisting them. Prize Packages Liability Waiver and Rules form will need to be signed and returned via email BEFORE your reservation is confirmed.

Question 12

Is a deposit required to book?

Accepted Answer

Yes, a 33% deposit is required when booking package. Remaining balance is due  prior to event SET UP.

Question 13

How do I book?

Accepted Answer

Select the Packages tab on our website and select the package you would like!  Click "Book Now." Submit the inquiry form and we will send over an invoice and contract as soon as possible!

Question 14

What if I need less than 4 hours?

Accepted Answer

Our rentals are for UP TO 4 hours.  The set up, break down, and cleaning/sanitation time are the same, even for shorter events. If due to time constraints you need it picked up sooner, we are happy to accommodate!

FAQ

Frequently asked questions